Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

Returns/Exchanges are only eligible in the case of damaged or faulty products. The products must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  • Any item that is returned more than 30 days after delivery

1. Return Window

You have 30 calendar days from the date you received your item to initiate a return for a refund or exchange. Returns requested beyond this period may not be accepted.

2. Eligibility for Returns

To be eligible for a return, your item must be:

  • New and Unused: Products must be in their original condition, unworn, unwashed, and with all original tags and packaging intact.
  • Slightly Used (for specific cases): We accept returns for slightly used products only if they are defective. For buyer’s remorse, products must be new and unused.
  • Proof of Purchase: A receipt or proof of purchase from USAJacketsco.com is required.

Items Not Eligible for Return:

  • customized products, final sale items, personal care items, safety equipment.
  • Items returned without prior authorization.

3. Return Method

To initiate a return:

  1. Contact Us: Email our customer service team at `[email protected]` within the 30-day return window. Please include your order number, the item(s) you wish to return, and the reason for the return.
  2. Receive Authorization: Our team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back. Do not send items back without an RMA number.
  3. Package Your Item: Securely pack the item(s) in their original packaging, if possible, along with all accessories, manuals, and documentation. Clearly write the RMA number on the outside of the package.
  4. Ship Your Item: Ship the package to the address provided in the return instructions. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Return Shipping Costs

  • Defective or Incorrect Items: If the return is due to a defective product or an error on our part (e.g., wrong item shipped), USAJacketsco.com will cover the cost of return shipping. We will provide a pre-paid return label.
  • Buyer’s Remorse/Change of Mind: If the return is due to a change of mind or buyer’s remorse, the customer is responsible for the return shipping costs. These costs will not be refunded.

5. Restocking Fees

We [do/do not] charge a restocking fee for returns. [If you do, specify: "A restocking fee of [e.g., 10%] will be deducted from your refund for returns due to buyer's remorse."]

6. Refunds

Once your return is received and inspected, we will send you an email notification. We will also notify you of the approval or rejection of your refund.

  • Processing Time: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10  business days.
  • Partial Refunds: Partial refunds may be granted for items not in their original condition, damaged, or missing parts for reasons not due to our error.
  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at “.

7. Exchanges

If you wish to exchange an item for a different size, color, or product, please follow the return process outlined above and place a new order for the desired item. This ensures the fastest processing of your exchange.

8. Policy Consistency

This Refund & Returns Policy is consistent with the information provided in our Google Merchant Center account. Any discrepancies should be reported to us immediately.

9. Contact Information

For any questions regarding our Refund & Returns Policy, please contact us at [email protected]